References to "the company" in the following terms and conditions refers to FDL Supplies. For more details of the company visit our company information page. If you are unable to use our online ordering facility please contact us by telephone, email or post. If there is a Scout, Guide or Activity Resource item you cannot find in the online catalogue please contact us. We have an extensive knowledge of the market and of equipment manufacturers/suppliers and will advise whether we are able to source the item you require specifically for you. These Terms and Conditions of Sale apply to all orders placed with the company. For future reference please print or save a copy. Your web browser should offer these facilities. If you have difficulty, copies may be requested by e-mail. We reserve the right to amend these terms and conditions at any time without notice. Every effort has been made in compiling the various documents attached to this site. If you note any discrepancies or conflicting information we apologise for this and ask you to notify us of it so we can make a correction.
Contacting Us
Full contact details for the company are provided on our company information page. To reach this follow the link at the foot of each page. The company’s working days are Monday to Friday excluding UK Bank Holiday’s. Response to telephone messages or e-mails outside these days may be delayed until the next working day.
Orders
Online orders to the company are regarded at law as "an invitation to treat" and a contract is only formed once we have responded to your invitation. By using this online order system the customer certifies that they are aged 18 or above. The purchase of items from the site is restricted to account holders and access to the site is password protected. Application for a password should be made through links within the website. Overseas orders can be accepted for most categories of items but the customer will be responsible for any additional costs including but not limited to: - import charges/duty, customs inspection fees. The goods remain the property of the company until paid for in full. All sales are governed by United Kingdom law and the language used in any communication will be English.
Changes to the Order
We are sorry that it is not possible to make changes to items on an order once it has been placed. If you need to add products to your order please place a new order. If you need to amend or cancel an order please contact us as soon as possible by telephone. We reserve the right to invoice you for any items ordered that require a special / individual order from our suppliers.If you cancel the order after you have confirmed your acceptance of our price offer the items will still be invoiced to you. We will however make reasonable efforts to minimise any costs.
Despatch
Subject to stock availability and volume of orders received we will dispatch accepted orders as follows:- 1. Orders received up to 9.00 Monday to Friday will be despatched that day. 2. Orders received after 9.00 Monday to Friday will be despatched the next working day but every effort will be made to despatch the same day. 3. Orders received on Saturday, Sunday or a Bank holiday will be despatched on the next working day. All orders to UK mainland destinations will be despatched by either Royal Mail second class post or a carrier service selected by us. Packages will only be despatched by First Class service or next day carrier service if specifically instructed when the order is placed. A confirmation e-mail will be sent to you when the invoice is produced and the items passed to the packing department. The item will usually be despatched the same day but may be delayed until the next day due to order volumes. 1st Class delivery will cost £8.00 and 2nd Class delivery will cost £5.00. Next Day Delivery is available upon request via email or website messages. Monday - Thursday will be a cost of £10.00 and Friday's will cost £15.00.
Payment
All orders will be charged to an FDL Supplies 30 day payment account. Payment for the account can be accepted by either BACS, cheque, any of the major credit cards or PayPal.Our bank account details will be provided when the account is opened. Credit account application forms will be e-mail to you for completion when a log in application has been made and accepted.
Out of Stock Items
If your order is accepted but contains an item or items no longer available or out of stock and not going to be available within the next 3 working days we will advise you of this by e-mail. We will, wherever possible, provide an indication of the delivery delay. If the order is split into an additional consignment no extra charge will be made.
Delivery Failure
If our carrier has tried to make a delivery to you and leaves you a card advising you of that fact and asking you to contact them to arrange collection or re-delivery you must contact them promptly. Failure to do so may result in the goods being returned to us or destroyed by the carrier. In this case unless the goods are returned to us in re-saleable condition you remain responsible for their cost. If the goods are returned to us due to non-delivery you remain responsible for the postage and delivery charges together with any charges made to us for the return. If delivery has NOT been made by the date FDL Supplies has advised, please contact us urgently in order that we can establish whether there has been a problem.
Returns
If you are not satisfied with the goods sent, or would like to return them, please contact FDL Supplies by e-mail within 7 days of receipt advising us of the reasons for your request. Please do not return items outside this period without contacting the company first. For more detail information regarding returns please consult the Damage and Returns Information elsewhere in this site.
Prices
Where applicable all the prices shown are inclusive of UK VAT at the current rate. The prices shown on the web pages are accurate to the best of our knowledge at time of publication but the company is under no obligation to maintain the advertised price in the event of incorrect prices being shown for whatever reason (e.g. our suppliers have changed their price to us or human/computer error). The company reserve the right at any time to change a published price.
Descriptions
All items are described accurately to the best of our knowledge, however occasional slight variations may occur. Items failing to meet your expectations will be replaced or refunded. If you are unsure of your requirements you contact the company prior to purchase. Products listed and available to the general public from this website are approved to the relevant British safety standards. No undertaking is given as regards conformity to the requirements of other legislatures. Please read and follow any instructions provided with the items you purchase and ensure safety at all times. If in doubt seek advice from the manufacturer, a Scout or Guide leader or from the company direct. For clothing care, laundry and cleaning please read and follow any instruction provided with the items you purchase.
Privacy
To comply with statutory requirements and to be able to deal with post-sales queries, once the order is complete your order details will be stored on the company’s computers or archived to computer disk or paper filing. Past order details are not available to customers on-line but a customer may request a copy by e-mail subject to them providing sufficient information to identify the order and evidence of their identity and authority to access this data. Unless specifically requested otherwise the company may use both your address and/or e-mail address to contact you in future to offer similar goods or services. Your contact details will not be passed to any third party.
Difficulties with Online Ordering
This website has been tested and demonstrated to be fully functioning on hardware/software combinations used by the majority of Internet users. The variety of individual configurations is too great to guarantee that the e-commerce aspects in particular will function in 100% of cases. If any problems occur whilst ordering please advise us by e-mail or telephone. The Company will be pleased to handle orders by alternative means such as telephone, e-mail or post.
Pop-ups
Supplementary "pop-up" browser windows can be an annoyance. Unfortunately some websites abuse the capability and flood you with annoying and unwanted advertisements. This website will only use pop-ups where they represent the best way of making important information visible to you. Examples of "good" use of pop-ups might be to see a larger photo of a product shown on the web page by a thumbnail image, to display additional information about a product, or to show the current state of your "shopping cart" on an e-commerce website. Many web browsers and security products will include facilities to allow you to control pop-ups either preventing them altogether or allowing them only in designated circumstances. If you do not wish to permit pop-ups please use one of these facilities, however you should be aware that an aggressive anti-pop-up stance would significantly degrade your experience of this website and the Internet in general.
Cookies
This site uses cookies. Cookies are small files written to your computer by the website, usually intended to improve the user’s experience of the website. A common use of cookies is to store the current state of an e-commerce shopping cart. This enables you to leave an order incomplete then resume where you left off next time you use the computer. No confidential data is stored in any cookie created by this website. You may view the cookie by clicking HERE. (Note that the contents of cookies are not designed to be human-readable but it is often possible to get an idea of their purpose/content). Many web browsers and security products will include facilities to allow you to control cookies either preventing them altogether or allowing them only in designated circumstances. If you do not wish to have cookies stored on your computer please use one of these facilities, however you should be aware that an aggressive anti-cookie stance would significantly degrade your experience of this website, and of the Internet in general.